Effective Date: Oct 2025
KEMS Hospital (referred to as “KEMS”, “We”, “Us”, or “Our”) is committed to protecting the privacy and confidentiality of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, use our online services, or receive treatment at our hospital in Delhi.
1. Information We Collect
We collect information that allows us to provide healthcare services, manage our operations, and improve your experience. This information falls into the following categories:
• Personal Identification Information: Name, address, date of birth, gender, contact details (phone number, email address), and government identification numbers (Aadhaar, PAN, etc.) as required.
• Health and Medical Information: Medical history, symptoms, test results, diagnoses, prescriptions, treatment plans, and appointment details.
• Technical and Usage Information: When you use our website, we automatically collect your IP address, browser type, operating system, pages visited, and time spent on the site. This is collected via cookies and similar technologies.
• Financial and Billing Information: Insurance details, payment information, and billing records required for processing payments for services.
2. How We Collect Information
We collect your information through various means:
• Directly from You: When you register for an appointment, fill out forms (online or in-person), communicate with our staff, or use our digital patient portals.
• From Healthcare Providers: From other doctors, clinics, or laboratories involved in your care, with your consent.
• From the Website/Third Parties: Through website tracking technologies (like Google Analytics) and, in some cases, from your insurance provider.
3. How We Use Your Information
Your information is used for the following primary purposes:
• Provision of Care: To diagnose, treat, and manage your health conditions, and to coordinate your care with other healthcare providers.
• Appointment and Communication: To schedule, confirm, and remind you of appointments, and to communicate important updates regarding your treatment or hospital services.
• Billing and Payments: To process payments, submit claims to insurance providers, and manage billing and accounting operations.
• Internal Operations: For quality improvement, staff training, auditing, and administrative purposes necessary to run the hospital.
• Compliance and Legal Obligations: To comply with legal and regulatory requirements, court orders, and government reporting obligations under Indian law.
4. Disclosure of Your Information
We do not sell your personal or health information. We may share your information only in the following limited circumstances:
• To Treatment Providers: With doctors, nurses, and other KEMS staff involved in your care, and with external specialists or laboratories for consultation or testing.
• For Payment Purposes: With your insurance company, government health schemes, or third-party administrators (TPAs) to obtain payment for our services.
• Legal Requirements: When required by law, court order, or governmental regulation.
• Public Health: To public health authorities for disease control and reporting, as mandated by Indian law.
• With Your Consent: For any other purpose not listed above, we will seek your explicit, written consent before sharing your information.
5. Security Measures
KEMS is committed to protecting the integrity and confidentiality of your information. We implement robust physical, administrative, and technical security measures, including:
• Secure Servers: Storing electronic health records on secure, restricted-access servers.
• Encryption: Using encryption and pseudonymisation techniques where appropriate.
• Access Control: Limiting access to your information only to authorised personnel on a “need-to-know” basis.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure.
6. Your Rights
As a patient or user of our website, you have the following rights regarding your information, subject to applicable law:
• Right to Access: You have the right to request access to your medical records and other personal information we hold about you.
• Right to Correction/Amendment: You have the right to request an amendment to your records if you believe the information is inaccurate or incomplete.
• Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw that consent at any time.
7. Third-Party Links
Our website may contain links to other websites that are not operated by us (e.g., payment gateways). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. KEMS has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Compliance and Governing Law
This Policy is designed to comply with applicable Indian laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and any other relevant legislation governing the handling of medical and personal data in India.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data handling practices, please contact our Data Protection Officer (DPO) at:
KEMS Hospital Plot No. C-1/87, Pratap Garden, Uttam Nagar, Near DDA Flat, New Delhi-110059 Phone: 8527204098, 7303533781