These Terms and Conditions (“Terms“) govern your use of the KEMS Hospital website (the “Website“) and any online services provided through it, including online appointment booking. By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must immediately cease using the Website.

1. General Acceptance of Terms

1.1 Agreement: This is a legally binding agreement between you, the user (“User” or “You”), and KEMS Hospital (“KEMS” or “We”).

1.2 Eligibility: You affirm that you are competent to contract under applicable Indian law. If you are accessing the services on behalf of a minor, you represent that you are the legal guardian and agree to these Terms on their behalf.

1.3 Amendments: KEMS reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Website. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.

2. No Medical Advice and Disclaimer (CRITICAL)

2.1 Information Only: The content provided on the KEMS Website (including text, graphics, images, and links) is for general informational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

2.2 Consult a Doctor: ALWAYS seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this Website.

2.3 Emergency: If you are experiencing a medical emergency, call the emergency services number immediately or visit the nearest emergency facility. KEMS is not responsible for any delay or failure to seek prompt medical attention based on Website content.

3. Online Appointment Booking

3.1 Booking is a Request: The online booking feature allows you to submit a request for an appointment. A booking request does not constitute a confirmed appointment until you receive explicit confirmation (via email, SMS, or phone call) from KEMS Hospital staff.

3.2 Accuracy of Information: You are responsible for ensuring that all personal, contact, and medical information provided during the booking process is accurate, complete, and truthful. Inaccurate information may lead to the cancellation of your appointment.

3.3 Cancellations and Rescheduling: KEMS reserves the right to cancel or reschedule appointments due to doctor unavailability, emergency cases, or administrative reasons. Users are responsible for adhering to KEMS’s stated cancellation and no-show policies. 3.4 Teleconsultation: If virtual/teleconsultation services are offered, you acknowledge the inherent limitations and potential risks associated with remote consultation and agree that KEMS is not liable for these limitations.

4. Website Use and Conduct
4.1 Lawful Use: You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. 

4.2 Prohibited Activities: You must not: 

* Use the Website to post, transmit, or share any unlawful, harmful, defamatory, or abusive material. 

* Attempt to gain unauthorised access to any part of the Website, accounts, or computer systems connected to KEMS. 

* Upload or transmit viruses, malware, or any other code designed to interrupt, destroy, or limit the functionality of any computer software or hardware. 

* Engage in data mining, screen scraping, or any other activity that attempts to extract data from the Website.

5. Intellectual Property Rights

5.1 Ownership: The content on the Website, including the text, graphics, logos, images, design, software, and the compilation of such content, is the exclusive property of KEMS Hospital and is protected by copyright, trademark, and other intellectual property laws of India. 

5.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use the Website solely for personal, non-commercial use, in accordance with these Terms.

6. Privacy
6.1 Privacy Policy: Your use of the Website and any information you provide (including Personal Data and Sensitive Personal Data) is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the data practices described in the Privacy Policy.

7. Limitation of Liability and Indemnification
7.1 Limitation of Liability: To the fullest extent permitted by law, KEMS Hospital, its directors, employees, affiliates, or agents shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages (including, without limitation, loss of data or profit) arising out of or in connection with the use or inability to use the Website or its content, even if KEMS has been advised of the possibility of such damages.

7.2 Indemnification: You agree to indemnify, defend, and hold harmless KEMS Hospital, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Website or your violation of these Terms.

8. Governing Law and Jurisdiction

8.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India.

8.2 Jurisdiction: You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Website shall be exclusively subject to the jurisdiction of the courts located in Delhi, India.

9. Contact Information
If you have any questions about these Terms and Conditions, please contact
KEMS Hospital Plot No. C-1/87, Pratap Garden, Uttam Nagar, Near DDA Flat, New Delhi-110059
Phone: 8527204098, 7303533781